Claims

Front Row is here to handle your claims.

Front Row Insurance Brokers provides claims reporting, monitoring, and advocacy services for clients, including preparing and reviewing loss runs and developing claims procedures. We are a liaison between you and your insurance company or a third party adjuster. The primary goal is to provide you with knowledgeable, empathetic, fast service.

In the event of a claim, please contact:

Toronto office: 1 416 642 5200

Vancouver office: 1 604 684 3411

between the hours of 08.00 and 17.00 Monday to Friday.

Our services include designing and implementing claims reporting and handling procedures, monitoring losses to initiate necessary action on a client’s behalf, ensuring timely and equitable settlement of claims, and providing status reports on all monitored claims.

After Hours Claims

If you need to report a claim outside office hours, please contact the insurance company (Intact) directly by phone at 1-866-464-2424 for emergency losses.

Claims Reporting Procedures

All claims should report the following: Date of Loss, Description of Loss, Names and phone numbers of persons to be contacted.
All incidences should be reported promptly. If you are not sure there is coverage, we can advise you.
Most coverages have deductibles which are applied to each claim.

When a loss is suffered:

No loss is easy to endure, but there are steps you can take to speed the process of putting your operations back in order. At Front Row Insurance Brokers we are dedicated to working with you and your insurance company to make the recovery process as smooth as possible. As part of that, here are answers to key questions customers ask most often in the face of a loss.

Whom should I call first if I have a loss?

Depending on the nature of the incident , or accident, call the authorities needed to assist you in an emergency: the police, the fire department, ambulance or hazardous materials team etc...

Then, call us.

Is it possible to take immediate action to make repairs if further damage to the property is likely?

As long as the claim is covered, the reasonable cost of temporary repairs made to prevent further damage is money well-spent and, therefore, reimbursable, subject to all policy terms and conditions. Documentation in the form of bills, receipts and photographs should be retained in order to verify damages and repair costs.

What about emergency repairs?

You may hire a contractor of your choice for emergency repairs. For a covered loss, we will discuss costs directly with your contractor and come to an agreement about costs when necessary. Again, all repairs will be made subject to all policy terms and conditions.

Once emergency repairs are made, what should I do next?

Determine if any of your property is salvageable, and if you can continue your operations at this location.

Make a Claim